Please note : We have 10 days of return policy and replacement policy from the day you receive the laptop.
If you receive:
- Defective Product (Software/Functional Issue)
- Wrong Product (Model)
- Dead Product (Product Not Working)
- Damaged Product (Physically Damaged)
KINDLY NOTE BUYER SHOULD NOTIFY US WITHIN 24 HOURS FOR RECEIVED ANY OF THE ABOVE MENTIONED HAS BEEN FOUND AT THE TIME OF RECEIVING THE PRODUCT.
If a wrong or damaged product is found, the same must be reported within 24 hours from the delivery date accompanied with images/video of the product & product box (through email). We advise all our customers to make an unboxing video at the time of receiving their orders, so that their grievances can be resolved smoothly.
We accept your request when we receive your goods completely unused and accompanied with all the accessories.
The maximum resolution time promised to the customer is 10 working days.
We mostly do well packing for all the product we have sold more than 2500 + laptop and 5000+ laptop accessories we haven’t made damage in the transit our packing is so well and we spend 400 rs for packing a laptop itself.
Refund policy on our products.
If you discover a defect in any product, please contact the seller directly for information regarding the manufacturer’s warranty/seller’s warranty.
Once we have received your return request, we will arrange reverse pickup from your door step to handover the product to our courier partner. Once we received, a refund in the form of store credit will be issued to your registered account. The credit amount will exclude any shipping charges and handling fees borne by the customer or the company.
Buyer must return all the accessories along with the product which is received at the time of delivery at the original condition if the product is mismatch or warranty seal is broken or any other physical part interchange Seller has the full rights to reject the return request.
Our complaint resolution process is designed to ensure fast and efficient resolution of your issue at the first point of contact. While we always aim to provide you with awesome customer service, we understand that there will be times when you may wish to express dissatisfaction with our products, services, staff or policies.
Hopefully, you will find the answer to your query, but if you don’t, please feel free to contact us and we promise we will do our best to resolve your concern.
- You can drop us an email at sales@eaddictive.in or call our customer care executive on +91 99622 92216
- At first contact, you will be addressed by one of our customer service representatives. Our Customer Service Representatives are empowered to resolve complex issues and complaints by making fair and reasonable customer service decisions.
Note: When contacting us you must quote your Registered Mobile Number or Tracking Number that you received at the time of placing the order. Our Customer Care team may ask for further details to verify your order and identity.
Note: JurisdictionChennai only for any consurmer Complaint.